The heart of Via. A ride on our paratransit service is more than just a trip. While we will get you from one place to another, what you’ll experience is so much more. A new community will open up to you while you ride including friendly, helpful drivers, and other riders whom you’ll get to know.
What does paratransit mean?
Paratransit is an alternative mode of flexible passenger transportation that does not follow fixed routes or schedules. Via’s paratransit service is a flexible, on-demand, call-up, door-to-door service from any origin to any destination in our service area. This is a shared ride service, and schedules change daily based on where riders need to go. Drivers assist riders on and off the bus. You may request door-through-door assistance.
How do I become a rider?
It starts with one call. Anyone interested in learning more is encouraged to call our mobility specialists. They will ask a few questions to identify how Via may be of most service to you. Via’s mobility specialists can inform you or your family member on how to become a rider, as well as appropriate services available from other community resources. Call 303-444-3043
How do I schedule a ride?
Once you are an established rider, you, your family members or caregiver, can schedule a ride through the Call Center from 8:00 a.m. to 5:00 p.m., Monday through Friday. You may schedule a ride from one to seven days before the ride is needed. Same day rides may also be available.
Where is service available?
Via operates in 19 communities in five counties. Hours and days of operation vary by community. Ninety percent of service is in Boulder County.
How much does it cost to ride?
$2.00 one way within most communities.
$1.25 one way within smaller rural communities.
$4.00 one way between communities.
Aides ride free when accompanying an rider.
Reduced-fare and non-fare options are available. No one is turned away because of the inability to pay.
Where can I travel?
We can take you almost anywhere you’d like to go within our service area including:
- Medical
- Therapy
- Personal appointments
- Grocery stores and other shopping destinations
- Social events and other outings
- Senior centers, recreation centers, and adult day programs
- Employment, education, and volunteer sites
What kind of vehicle will I ride on?
Via’s paratransit fleet is comprised of 35 vehicles, including five hybrid Prius, 25 traditional wheelchair-accessible paratransit buses, and five new Universal Design MV-1 vehicles. Universal Design MV-1 You may also receive your ride through our partnerships with Yellow Cab and Care Connect.
