Via’s Response to COVID-19
Via is monitoring official announcements concerning COVID-19 and the number of active cases in Colorado and the United States.
Specifically, Via is monitoring the health advisory information issued by federal, state, and local agencies tasked with providing public health information.
We will update this page as this situation progresses.
(Respuesta de Via a COVID-19 en español.)
[Monday, March 16, 2020]
- We have compiled a list of resources to help you and your loved ones access the services you need while we practice social distancing, and we’ve included some other ideas of how everyone can stay connected and engaged. You can view the post here. If you have any resources you would like us to include, please send them to firstname.lastname@example.org.
[Friday, March 13, 2020]
- Due to the BVSD closure and concerns around COVID-19, we have modified The Climb Schedule. Please visit The Climb page to learn more.
- We have expanded our policies for sick paid leave to ensure that any employee who is showing symptoms of the virus can take the appropriate steps to be tested for COVID-19, regardless of if they have paid sick leave available or not.
- The outbreak of coronavirus may be stressful for people and communities, and everyone reacts differently to stressful situations. Mental health is always a priority, especially in stressful times. Visit the CDC’s page on Mental Health and Coping During COVID-19 to learn more about how you can support yourself and others.
[Wednesday, March 4, 2020]
At this time, Via is taking the actions outlined below.
1. We are increasing education about the virus and healthy habits to employees through the following channels:
- Signage around Via’s facilities
- Employee newsletters
- Monitors at each Via location
2. We will provide updates to passengers and stakeholders through the following channels:
- This webpage
- Via’s call center automated hold line
- Email blasts; to sign up for Via’s email list, please subscribe at the bottom of this page
3. Until further notice, we are suspending penalties for passengers who cancel ride requests on the day of service.
4. We are increasing the frequency of cleaning and sanitizing of our fleet. This includes:
- The shampooing of fabric seat upholstery
- The use of disinfectant liquids and aerosols on surfaces within the vehicles
- Weather permitting, keeping windows open
- Regularly disinfecting inside vehicles when riders disembark and during downtimes while on route
5. We are increasing the cleaning and sanitizing of offices and common areas at each facility. This includes:
- More frequent and detailed disinfecting of office spaces by the evening cleaning crew and Via employees
6. We have organized a Pandemic Planning Committee that meets regularly to review necessary data and which will create and implement new strategies as needed.
7. We are currently developing a broader Pandemic Plan with input from emergency response experts and other transportation providers in the Denver metro region.
8. Our leadership team is working with local governments and other organizations to coordinate our operations and activities in the event of a worsening public health risk.
Stay up to date: