FAQs

Preguntas Frecuentes
What are Via’s core services?
Via is a full-spectrum Colorado mobility services manager providing on-demand transportation, individual and group travel training, and mobility options information and referral.

Who do we serve?
Via serves seniors, people with disabilities, and others living with mobility limitations in Colorado.  We also offer mobility services to individuals who may have a temporary mobility limitation due to accident, illness, surgery or other health condition. We may also offer mobility services to individuals who have a temporary mobility limitation due to life circumstances and who are referred to us by other human service providers.

Via also provides guidance and resources for families who may have a family member for whom driving may no longer be advisable.

Where is service provided?
The Paratransit program has a defined geographic service area.

The Travel Training program is provided in any of the paratransit communities served that have public transit available as well as in the metro-Denver area.

The Mobility Options Information and Referral Program may help anyone who lives in or has a family member in Boulder County or in surrounding communities.

How to get started?
The best place to start is by calling Martha Fierro, Via’s Mobility Specialist, at 303-447-2848 ext.1014 Monday through Friday, 8 a.m.-5 p.m., She can advise on the most appropriate services for individual needs as well as schedule the first trip on the paratransit program, if appropriate. To request information, you may also email Martha Fierro at mobilityspecialist@viacolorado.org.

What does it cost?
The paratransit program has a fare structure, effective September 1, 2016, the new fares will be:

  • Local within-town, one-way fares will be $3.00
  • Town-to-town (between communities) one-way fares will be $6.00
  • Rural – Nederland, Lyons, Estes Park and Tri-Valley – within town – one-way fares will be $2.00

Riders who have very low incomes may qualify for reduced fares. Call 303-447-2848 ext. 1037 for more information.

The individual Travel Training program generally has a $25 registration fee.

The Mobility Options Information and Referral Program is provided free of charge.

Via is a private, nonprofit organization and all services are subsidized by local and federal grants, service contracts and philanthropic gifts.

ParatransitParatransit 
Call-up, on-demand, door-to-door transportation  Paratransit is an alternative mode of flexible passenger transportation that does not follow fixed routes. Paratransit is an on-demand, call-up, door-to-door service and drivers may assist riders on and off the vehicle. Most vehicles are wheelchair accessible, though Via also uses hybrid sedans. This is a shared-ride transportation option and schedules change daily based on where riders need to go.   (more)

Travel TrainingTravel Training
Learn to safely & independently use public transit. Designed to provider older adults, people with disabilities and others living with mobility limitations with the skills to safely and confidently use public transportation, travel training is an option for individuals who are interested in learning how to travel independently. (more)

Mobility OptionsMobility Options
Information & referral. We help take the mystery out of figuring out how to get around. In one call, we’ll provide quick access to transportation information and services. (more)

Community ResourcesCommunity Resources
Group education & contract services. Via’s group education and contract services contribute to a mobile and connected community for everyone. See all Via offers to the community. (more)