For those relying on paratransit services, scheduling a ride is key to staying independent. Via Mobility Services makes trip planning easy for medical visits, shopping, or social outings, ensuring safe and convenient travel.
Steps to Schedule a Paratransit Trip
Booking a paratransit service is a straightforward process designed to accommodate the needs of passengers who may require mobility aids or transfer assistance. Here’s how it works:
1. Register as a Rider
Before scheduling a trip, riders must first register with Via Mobility Services. This process ensures that individuals meet eligibility requirements and receive the appropriate level of assistance. Registration typically involves a brief application and may require proof of disability or mobility limitations.
2. Schedule in Advance
Paratransit trips must be scheduled at least one day before the desired travel date. Riders can book their trips by calling Via Mobility Services or using their online scheduling system. Advance scheduling allows for proper trip planning and ensures that riders receive the support they need.
3. Provide Trip Details
When scheduling a ride, passengers will need to provide:
- Pickup and drop-off locations
- Desired pickup time
- Return trip details (if needed)
- Special requirements, such as mobility aids or transfer assistance
This information helps ensure that the appropriate vehicle and level of support are available for each rider.
4. Receive Confirmation
Once a trip is scheduled, riders receive confirmation with their pickup time and any additional instructions. Via Mobility Services prioritizes efficiency, grouping rides when possible to serve more passengers while maintaining timely service.
5. Enjoy Safe, Assisted Travel
On the scheduled day, a trained driver arrives to provide door-to-door service. Riders can expect assistance with boarding and exiting, especially if they require mobility aids or transfer assistance.
How to Schedule a Ride with Via Mobility Services
Scheduling a ride with Via Mobility Services is simple. Riders can:
- Call Via’s Mobility Specialists customer service team to book a trip.
- Visit Via Mobility Services’s website to learn more about their transit services and scheduling process.
Need a Ride? Get Started Today!
If you or someone you know needs reliable disability transportation services, Via Mobility Services is here to help. Our team provides safe, accessible rides for those who need them most. Visit Via’s website today to schedule a ride!
