• 303-447-2848
  • Español: 303-444-3043

Via Paratransit

What is Via Paratransit?

Via Mobility Services offers older adults and people living with disabilities a way to get from one place to another. Via provides a valuable human service through our caring, compassionate, individualized mobility services that support your independence.

Via Paratransit is an alternative transportation service from any origin to any destination in our service area. Paratransit is a shared-ride service, and schedules change daily based on where riders need to go.

Drivers escort riders door-through-door and assist them on and off the bus.

“The Via driver comes right to my door and then assists me into the waiting room. From daily appointments to errands around town, Via helps me get where I need to go.”

A ride on our paratransit service is more than just a trip. While we get you from one place to another, what you will experience is so much more. A new community will open up to you while you ride, including friendly, helpful drivers and other riders you’ll get to know.

To get started, call 303-444-3043 or

Register as a Rider

Getting Started with Via Mobility Services

Before you can begin riding with Via Paratransit, please call a Mobility Specialist at 303-444-3043 or complete the online Client Intake Form to begin registration. A family member or caregiver may complete the phone interview or online form and request a ride for you.

When you call, we will ask a few questions to assess your travel and mobility needs and see if the paratransit program is right for you. If appropriate, the Mobility Specialist can schedule your first ride. We may discuss other transportation options with you.

Once you complete the registration process by phone, you will be a registered rider and may request a ride by phone or online.

How to Request a Ride

  • Request a Ride by Phone

    • Call Via’s Call Center at 303-444-3043 Monday through Friday between 8:00 AM and 4:30 PM.
    • Reach us toll-free at 888-647-9768.
    • Have the exact address of your destination(s).
    • You may schedule a trip from 1 to 7 days before the ride is needed.
    • Same-day rides may be available.
    • You will know immediately whether your ride request can be fulfilled.
    • If your ride is confirmed, you will also receive an automated reminder call after 5:00 PM the day before your scheduled trip.
  • Request a Ride Online

    • The online ride request is a request only. Unlike using the phone, you will not know immediately whether your ride can be fulfilled.
      • You will receive a call from Via’s Call Center regarding your ride request within 24 hours (Monday through Friday) or on the first business day following a weekend or holiday as to whether your request can be fulfilled.
      • If your ride is confirmed, you will also receive an automated call after 5:00 PM the day before your scheduled trip.
    • First-time riders must complete registration by phone first before using the online trip request system. After registering, you will receive a 5 digit customer identification number to be used for online trip requests.
      • You will be asked to enter your 5 digit customer ID number the first time only. Choose a username and password and follow the online instructions.
    • The online trip request is available 24 hours a day, 7 days a week.
      • The online ride request must be made a minimum of 4 days in advance.
      • Same-day ride requests cannot be requested online. Please call to request a same-day ride.

What type of vehicle will I ride on?

Via’s paratransit fleet is comprised of vehicles including:

  • Traditional wheelchair accessible paratransit vehicles
  • Prius hybrids
  • MV-1 vehicles
  • Ford Transit Vans

Call a Mobility Specialist

We’re Here For You

  • Does Via serve my community?

    Via Paratransit operates in the following Colorado counties; service availability depends on your exact location.

    • Adams County
    • Arapahoe County
    • Boulder County
    • Denver County
    • Gilpin County
    • Jefferson County
    • Larimer County (Estes Park)
    • Weld County

    Please contact our team to learn if service is available in your area.

  • What kind of ride can I take with Via?

    Via Paratransit can take you almost anywhere you’d like to go within our service area including:

    • Medical
    • Therapy
    • Personal needs
    • Grocery stores and other shopping destinations
    • Social events and other outings
    • Senior centers, recreation centers, and adult day programs
    • Employment, education, and volunteer sites
  • How much does it cost to ride?

    There currently is no cost to use Via’s services.

    Fares are subject to change. We will notify all registered riders before any price change.

    Via Mobility Services is a 501(c)(3) nonprofit organization and relies on individual contributions, grant funding, and Earned-Income Contracts to provide its mission services.

    Contributions are welcome but not required, and no one will ever be denied service for not contributing.

  • What if Via can't accommodate my ride request?

    With Via’s Family & Friends Mileage Reimbursement program, Via reimburses riders for the mileage expenses of family members, friends, or neighbors who provide a qualifying trip when Via cannot.

    If Via cannot fit you into the regular schedule, you can request this option.

    To receive reimbursement, all requests must be made in advance through Via’s Call Center by calling 303-447-9636, and forms must be submitted within 30 days.

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