Frequently Asked Questions
What is Via’s Group Trip service?
Via’s Group Trip service is an hourly transportation service and includes a dedicated bus and driver for the duration of the trip.
Hourly service includes group trips, shuttle service for events, tours (trips with several stops), and ongoing services in your community.
What are Via’s hourly transportation service rates?
The standard rate for hourly service is $135 per hour per bus.
Via’s hourly rates are measured in 15-minute increments that include the mandatory CDOT pre- and post-trip bus safety inspections, travel to and from the pick-up location, and the time of the actual service.
What seating capacity is available in a shuttle?
Via’s fleet is diverse and can accommodate up to 26 passengers in a single vehicle. We will assist you in determining and scheduling the appropriate size vehicle for your group.
All Via buses are wheelchair accessible, and our drivers are trained in passenger assistance.
What if I need to cancel or make changes?
You should contact Via’s Program Manager at 720.303.9059 as soon as possible with any changes to a reservation. Via will do its best to accommodate changes but cannot guarantee it can be done.
Can my trip be canceled due to the weather?
Via’s transportation services are canceled whenever the local school district cancels school. Via may also choose to cancel services at its discretion in other locations if it determines that weather conditions make driving in that area unsafe. You may also cancel a scheduled trip if you determine that weather conditions make it unsafe for your group.
The party canceling the trip because of weather must notify the other party at least two hours before the first scheduled pick-up time. The recipient will not be charged for a weather-related cancellation made more than two hours before the pick-up time.
Suppose the recipient cancels the trip due to inclement weather after the driver has left Via’s facility. In that case, the recipient will be charged for the time beginning when the driver began the pre-trip, CDOT-required vehicle inspection through the completion of the post-trip, CDOT-required inspection.
