Staff and Board of Directors

Frank Bruno
Chief Executive Officer

Frank began his tenure as Via’s Chief Executive Officer in 2016. Before joining the Via team as an employee, he served for seven years on its Board of Directors. Two of those years he was Board President. Serving in this capacity gave Frank a deep insight into the importance of Via’s work and provided him insight into the areas that the organization could grow.

To Frank, mobility is about dignity and independence. At one point, Frank experienced the need for Via’s services firsthand. After foot surgery, he could not drive for many weeks. Click here to read about Frank’s experience as a temporary Via rider.

Frank earned his Bachelor’s degree in Environmental Studies and Business from St. John’s University in New York City and his Master of Science in Labor and Industrial Relations and Human Resources Management. Before Via, he served the following roles in Boulder: President and CEO of Western Disposal, City Manager of Boulder, and Vice Chancellor for the University of Colorado-Boulder. Prior to this, he was Assistant City Manager for the City of Fort Collins. He began his career in New York City as a project manager and later as Assistant Vice President for the Brooklyn Navy Yard Development Corporation. 

“I am very honored to lead this organization. After a career spanning more than 40 years, Via is indeed a highlight for me,” Frank said. He is proud to be an integral part of building an exceptional team of employees dedicated to all the people Via serves.

Frank lives in Boulder with his wife, two sons, and four dogs. He is an avid writer of stories, loves to try to play guitar, and is absolutely nuts about dogs.

LaDonna began her journey at Via Mobility Services as a two-week temporary assignment in Human Resources, but it quickly became clear she had found her professional home. She was inspired by Via’s mission and the genuine care of her colleagues, and from that first day, she knew she wanted to grow with Via and help make a difference in the community.

As Executive Assistant, LaDonna supports the CEO, Board, and leadership team with meeting coordination, records management, and project management. She also provides support across multiple departments with data management and operational tasks, ensuring the organization runs efficiently.

For LaDonna, mobility means living life to the best of your abilities. After eight years at Via, she finds inspiration every day in the stories of riders whose independence and participation in their communities are made possible through Via’s services.

Outside of work, LaDonna enjoys time with her husband and family, reading, movies, and playing pool. Before joining Via, she held leadership roles at IBM, worked in schools, and devoted over a decade to raising her children—experiences that continue to shape her dedication to the community.

Since January 1, 2025, Dena Boutwell has served as Deputy General Manager at Via Mobility Services. For six years prior, she led the Safety & Training program at Via Mobility Services, maintaining high safety standards and building strong partnerships with RTD and local governments.

In her role, Dena continues to oversee Safety & Training while supporting organization-wide initiatives, representing Via Mobility Services in public meetings, and strengthening partnerships, including the pursuit of direct-pay paratransit contracts.

Dena joined Via Mobility Services in 2018 after a decade with Boulder Valley School District as a Transportation Supervisor. She also brings experience in human resources, regulatory compliance, and transportation services for individuals with disabilities. Her leadership contributed to a 40% reduction in vehicle safety incidents, underscoring her commitment to community well-being.

Passionate about mobility and safety, Dena views this role as a natural fit. “Via Mobility Services is one of the most supportive and caring organizations I’ve worked for,” she shared. In her free time, she enjoys camping, jogging, hiking, and spending time with family and friends.

Britney Burch joined Via Mobility Services in 2021 and brings several years of progressive Human Resources experience to the team. Her career began at an organization supporting underserved adolescents experiencing severe mental health challenges, where she quickly transitioned into Human Resources and served in a variety of roles. This diverse background gives Britney a well-rounded, empathetic approach to supporting both employees and the organization.

For Britney, mobility represents independence and accessibility—values that closely align with the mission of Via Mobility Services. She is passionate about being part of a people-first organization that prioritizes flexibility, care, and support for employees, helping them thrive both professionally and personally. In her free time, she enjoys going on adventures and spending time with family and friends.

Craig joined the Via Mobility Services team in 2014 after retiring from a successful career in education. He was first introduced to Via Mobility Services when he enrolled his father in paratransit service. The support his father received helped him regain independence, which inspired Craig to give back by joining the organization.

He began his career at Via Mobility Services as a driver and has gained valuable experience serving in several roles over the years. Craig has worked as a Receptionist, Human Resources Assistant, Trainer, and Training Coordinator before stepping into his current role as Manager of the Professional Development and Training Department.

To Craig, mobility means the ability to move from one place to another with independence and self-sufficiency.

Craig appreciates all that Boulder and Colorado have to offer and regularly enjoys the opportunity to live in such a beautiful area.

España joined the Via Mobility Service team in 2019. As part of Via’s Mobility Team, she serves as the first point of contact for new clients—a role she greatly enjoys. Being bilingual and able to assist new riders in her native language is meaningful work for España.

Knowing that she directly contributes to supporting our community is a source of pride for her. She has embraced Via’s vision and culture and feels that this is the right place for her.

To España, mobility means having the freedom to move around easily and independently.
Outside of work, she enjoys traveling, gardening, and spending as much time as possible with her family.

Nayeli joined Via Mobility Services to advance her career while making a meaningful difference in the community. She is passionate about supporting independence through reliable transportation, which she sees as a way for people to fully explore life and stay connected.

As a Bilingual Mobility Specialist, Nayeli guides riders through the initial intake process, explains available services, and helps identify alternative transportation options that meet each person’s unique mobility needs. She also represents Via at community outreach events, sharing information about our programs and resources.

Before her current role, Nayeli supported our community through outreach initiatives and previously worked in retail, where she developed strong customer service and communication skills. Her hands-on experience allows her to connect with riders in a personal and understanding way.

Outside of work, Nayeli enjoys attending concerts and music festivals, traveling, and exploring local restaurants and coffee shops.

Leslie joined Via Mobility Services in 2019. She values the sense of community and acceptance at Via Mobility Services and is inspired by its social enterprise model, which leverages earned income contracts to support the organization’s mission-driven services.

Before joining Via Mobility Services, Leslie spent 20 years in public accounting, helping businesses and individuals grow and achieve their financial goals.

For Leslie, mobility means having the freedom to make choices about where life takes us.

Outside of work, she enjoys hiking, biking, camping, reading, Pilates, quiet time, and—most importantly—sharing laughter.

Bob joined Via Mobility Services in 2012 and manages the HOP service in Boulder, as well as other fixed routes. Over the years, he has also served as a vehicle detailer, driver, and Operations Specialist. These experiences have given him first-hand insight into Via Mobility Services’ transit operations, which serves him well in his managerial role.

Bob says he is grateful to work with amazing teammates. “Serving is what it’s all about for me,” he says. He is committed to continuing to serve the community as a Via Mobility Services employee.

In his free time, Bob enjoys spending time with his family, especially his young granddaughters.

Trae joined Via Mobility Services inspired by the mission and the warmth of the team. From the first interview, it was clear that Via is a place that genuinely cares about both its employees and the people who rely on our services.

For Trae, mobility is about recognizing the freedoms many of us take for granted, like moving independently or having access to a personal vehicle. At Via, he supports individuals who need a helping hand, ensuring everyone has the mobility options they need to enhance their independence and quality of life.

In his free time, Trae enjoys everything Colorado has to offer—snowboarding, camping, and hiking top the list of his favorite outdoor activities.

As a Human Resources Generalist, Trae wears many hats. He manages employee benefits, recruiting, leave of absences, and employee relations, drawing on his experience in Human Resources across manufacturing and retail industries before joining Via.

Christine joined Via Mobility Services in 2016 as a late-night driver for the HOP division. She soon expanded her role to other seasonal HOP routes, including the Park to Park Shuttle, Chautauqua Concert Series, and Eldo Shuttle.

After being promoted to Field Trainer, Christine has helped drivers maintain the highest safety standards. During the COVID-19 pandemic, her 25-year medical background supported the implementation of effective sanitation protocols to protect both passengers and staff.

She has also contributed in office roles, including dispatching and serving as a backup Operations Specialist. In her current role as a Trainer, Christine draws on her wide-ranging experience to provide valuable insights in driver training.

Outside of work, Christine enjoys spending time with her family and three grandchildren, cheering them on at every sporting event, recital, and concert.

Jennifer joined Via Mobility Services because she believes in the vision that everyone may need Via’s services at some point in life. Talking with neighbors and friends confirmed her choice. She was excited to work alongside kind, service-driven people for a greater good and found the team to be gracious, patient, and encouraging.

In her current role, Jennifer divides her time between Human Resources and Safety. She helps staff, strengthens processes, and ensures a safe environment for employees and riders alike. The most important thing she does is show up—she can’t be part of a solution if she’s not available.

She began her time at Via in a part-time, temporary HR Assistant role, helping the Human Resources department. At the same time, she spent eight years as a bus aide with Boulder Valley School District, supporting children with disabilities, and previously owned her own business for five years.

Originally from the East Coast, Jennifer moved from Pittsburgh to Colorado in 1997. She holds bachelor’s degrees in Communication Disorders and English Writing. Outside of work, she enjoys walking her dog, reading and drawing, spending time with her husband and grown children, and catching every sunrise and sunset she can.

Phil has more than 12 years of experience in the transportation industry, including over a decade supporting safety compliance. He is a current state-certified CDL tester (Class B with Passenger and School Bus endorsements). Phil is a transportation training professional with experience maintaining compliance and records for all federal, state, and department regulations; training and mentoring drivers on safety, regulations, and annual reviews; interviewing and hiring new employees; and supporting drug and alcohol compliance programs.

As a longtime Boulder community member and Fairview High School graduate, Phil looks forward to supporting Via Mobility Services in serving our community.

Zen joined Via Mobility Services after a meaningful experience showed him the importance of accessible transportation. While following a Via bus to take his father home from an appointment, he realized he wanted to be part of a team making mobility possible for everyone. One call later, Zen began a career dedicated to empowering independence through safe, reliable transportation.

For Zen, mobility means giving people equal access to everyday life and the freedom to live independently, no matter their circumstances. A competitive powerlifter with national and international experience, Zen brings the same focus, discipline, and dedication to his work that he does to his sport.

Zen trains and mentors new drivers, develops ongoing programs, and ensures every team member is prepared to provide safe, reliable service. Having started as a FlexRide Driver and advancing through HOP Driver to Field Trainer, he draws on his hands-on experience to help drivers succeed while keeping safety and quality at the forefront of every journey.

Outside of work, Zen likes to play video games and hang out with his two cats, Khan and Rain.

Bill joined the Via Mobility Services team in 2015. Prior to Via Mobility Services, he built a company from startup to successful acquisition, gaining valuable experience along the way. He has served on nonprofit boards for more than 30 years and has seen firsthand how a strong board of directors, working in partnership with effective management, drives success.

Bill was drawn to Via Mobility Services because he wanted to use his business experience to support a high-performing nonprofit organization. The organization’s continued growth has provided a welcome challenge, and he values both contributing his skills and learning from colleagues and community partners. He feels fortunate to serve in his role.

To Bill, mobility means freedom. People have an inherent need for movement and connection, and Via Mobility Services helps make that possible for individuals who have limited transportation options.

Outside of work, Bill enjoys spending time outdoors. His interests include golfing, hiking, bicycling, and traveling.

Mark joined the Via Mobility Services team in 2020 when Via took over operations of Seniors’ Resource Center’s transportation division. Mark brings more than 20 years of experience in transportation services and is a Certified Community Transit Manager.

To Mark, mobility means freedom.
Outside of work, Mark enjoys spending his time on woodworking projects.

Crystal began her journey at Via Mobility Services in 2018 as a reservationist. After a brief departure, she rejoined the team in 2022.

“I love building relationships with our clients on the phone,” Crystal shares. “I enjoy making them happy and brightening their day.”

In February 2023, Crystal transitioned to the role of Mobility Specialist and has flourished in public outreach to the community. Grateful for her supportive colleagues, she feels at home at Via Mobility Services.

Outside of work, Crystal enjoys outdoor activities with her husband, three children, and her beloved dog.

Alex has worked for Via Mobility Services since 2004. He attended Northwestern University and Coe College, majoring in Pre-Med and Music, respectively. Prior to joining Via Mobility Services, he worked at University Hospital for six years in a variety of roles, including HR Benefits Representative, HRIS Analyst, IT Analyst, and Database Analyst.

Alex has volunteered with Habitat for Humanity in Broomfield, assisting with organizing their network and computer refurbishing area. He is also a strong advocate for organ donation, having been the fortunate recipient of a liver transplant in 1998.

For Alex, mobility means having the independence to participate fully in community life and engage in activities with friends and family.

At Via Mobility Services, Alex brings his talent for translating highly technical concepts into clear, understandable language for staff and audiences alike. He currently lives in Broomfield with his wife and has two grown children. In his free time, he enjoys reading, collecting and playing guitars, and jamming to old-school R&B and Motown music.

Nick joined the Via team in 2014 after reading a Help Wanted sign on the back of an Access-a-Ride bus. He was looking for an encore career and started as a route driver for Access-a-Ride. He quickly moved to the training department to teach behind-the-wheel skills for driving Via vehicles.

After a few years of training drivers at Via’s Denver facility, Nick transferred to the Boulder headquarters. In addition to training drivers in the classroom and on the road, Nick also produces training videos for the Professional Development and Safety Teams. He also produces videos that showcase Via’s drivers and clients.

To Nick, mobility means moving people around safely, no matter their needs and abilities.

Outside of work, Nick loves to road bike, hike, camp, and cook. He’s a proud cat dad to a black-and-white house panther named Buddy.

Denise joined the Via Mobility Services team in 2020 when Via Mobility Services took over operations of Seniors’ Resource Center’s (SRC) transportation division. She was familiar with Via Mobility Services through her role at SRC and was excited to join Via Mobility Services when the opportunity arose. Denise was thrilled to continue her work in the nonprofit sector through this role and appreciates that Via Mobility Services values its employees, fosters a healthy work-life balance, and pursues a meaningful mission.

Before entering the transportation field, Denise worked as a Waiting Child Manager in adoption. She spent 15 years in international adoption, helping place children with special needs into loving families. This work brought her great joy in connecting families and even helped her fulfill her dream of becoming a mother by adopting four daughters from China.

Outside of work, Denise enjoys spending time with her family. She looks forward to annual camping and fishing trips with family and friends, as well as traveling—especially road trips with her daughters and parents. Denise’s close-knit family also gathers for weekly happy hours, always enjoying time together and catching up on the week’s events.

Adriana began her journey with Via Mobility Services in 2019 as a reservationist and dispatcher. With prior experience as a Lead IT Support at IBM, she quickly advanced to Call Center Lead, where she developed her skills in team leadership and operations.

In 2025, she transitioned into the position of Director of Operations for Paratransit Services and Mobility, where she continues to support her colleagues and serve the community.

“I find immense joy in giving back to the community, and working for Via Mobility Services has given me the opportunity to do just that,” Adriana shares.

Outside of work, she treasures time with her family and enjoys visiting them in Mexico, keeping close the connections that inspire her personally and professionally.

Steve joined Via Mobility Services in 2022 as Fleet and Facilities Manager, overseeing the organization’s Boulder and Denver locations. In 2025, he stepped into the role of Director of Operations and Fleet & Facilities. Prior to joining Via Mobility Services, he worked with UPS, Adams 12 Five Star Schools, and served in the U.S. Army.

A Colorado native, Steve cares deeply about protecting our environment and reducing the transportation industry’s carbon footprint. He is proud to support Via Mobility Services’ responsible transition to electric vehicles, helping advance safe, sustainable mobility options for the communities we serve.

Steve is married to his high school sweetheart and has a young son and daughter. He enjoys building cars, collecting vintage gas and oil memorabilia, taking his son to the skatepark, and discovering new places to eat.