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Jump to Policy:

  • Justice Equity Diversity Inclusion Statement
  • Title II – Americans with Disabilities (ADA) Act
  • Title VI – Civil Rights
  • Privacy Policy
  • Questions About Our Policies

Justice Equity Diversity Inclusion Statement

At Via Mobility Services, we believe all people have a right to easily access the mobility options they need to enhance their independence and quality of life. Justice, equity, diversity, and inclusion are integral to the efficacy of Via and the human services and transportation industries in supporting independence and self-sufficiency for all people.

We believe all people are entitled to live as independently as possible within their life circumstances. The most apparent contexts of diversity include race, ethnicity, religion, age, ability, sexual orientation, gender, gender identity, country of origin, culture, and diversity of thought.

In a rapidly changing society, diversity continues to move and evolve; It can include class, socioeconomic status, life experiences, learning and working styles, personality types, intellectual traditions and perspectives, and cultural, political, religious, and other beliefs. These defining attributes impact how we approach our work, connect with others and move through the world.

We believe freedom of movement is a basic human right in our society. Recognizing that individuals and communities have been disadvantaged by a historically inequitable society, we strive to do our part by removing barriers that prevent access to affordable transportation.

We believe everybody counts, regardless of age, health, disability, income, or ethnicity, and has a contribution to make to the community in which they live. The way we treat people (Justice) fairly and impartially (Equity) from a range of different backgrounds and identities (Diversity) is engrained in our values, and facilitating active involvement (Inclusion) in our mission is vital in honoring our core beliefs.

Via’s commitment to Justice, Equity, Diversity, and Inclusion is critical to the success of our mission and the communities in which we live and work. It is essential and is our responsibility as our community’s leading nonprofit human services transportation provider.

Approved by Via’s Board of Directors on April 27, 2022.


Title II – Americans with Disabilities (ADA) Act

Via’s Paratransit service is provided to individuals who have short- or long-term disabilities, including being qualified with an assessed disability, unable to independently ride a bus, get on/off a bus, or get to/from a bus stop. Individuals do not need to prove their disability status to request a ride from Via.

Via follows guidelines established by the Americans with Disabilities Act of 1990.

Via has a grievance procedure to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by Via.

You may click here to file an ADA complaint with Via online.

Title VI – Civil Rights

Title VI and Other Discrimination

Anyone who believes they have been discriminated against by Via on the basis of race, color, or national origin (ancestry) (Title VI), or on the basis of religion (creed), gender, gender expression, age, disability, marital status, sexual orientation, military status, or any other status under applicable local, state, or federal law may file a Title VI and Other Discrimination Complaint Form. Via investigates all complete complaints received no more than 180 days after the alleged incident.

Please read Via’s Title VI and Other Discrimination Plan for more information about filing a complaint.

You may click here to file a Title VI or Other Discrimination complaint with Via online.

Privacy Policy

We have created this statement to demonstrate our firm commitment to your privacy. We do not collect personally identifying information about you when you visit our site unless you choose to provide such information to us. Providing such information is strictly voluntary. This policy is your guide to how we will handle information we learn about you from your visit to our Web site.

Use of Links

Throughout our Web pages, we provide links to other servers which may contain information of interest to our readers. We take no responsibility for and exercise no control over, the organizations, views, or accuracy of the information contained on other servers. Creating a text link from your Web site to our site does not require permission. If you have a link you’d like us to consider adding to our Web site, please send an email to info@viacolorado.org with the subject “Link request.”

Use of Text and Images

If you would like to publish information that you find on our Web site, please send your request to info@viacolorado.org. Where text or images are posted on our site with the permission of the original copyright holder, a copyright statement appears at the bottom of the page. Information about using our logo and images is available in Media Resources.


This Web site is designed to be accessible to visitors with disabilities, and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact us at info@viacolorado.org.

Reading or Downloading

We collect and store only the following information about you: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account, or princeton.edu if you are connecting from Princeton University’s domain), the date and time you access our site, and the Internet address of the Web site from which you linked to our site.

We use the information we collect to measure the number of visitors to the different sections of our site and to help us make our site more useful to visitors.

If you complete the Profile update form and share your personally identifying information, this information will be used only to provide you with more targeted content. We may use your contact information to send further information about our organization or to contact you when necessary. You may always opt-out of receiving future mailings; see the “Opt Out” section below.

Sending us an Email

You also may decide to send us personally identifying information, for example, in an electronic mail message containing a question or comment, or by filling out a Web form that provides us this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our programs that may be of interest.

We want to be very clear: We will not obtain personally identifying information about you when you visit our site unless you choose to provide such information to us. Providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties.

If you sign up for one of our email lists, we will only send you the kinds of information you have requested. We won’t share your name or email address with any outside parties.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Kids and Privacy

For children who visit our site, special rules apply. We do not request personal information about children, such as first and last name or street address and city. When kids send email to us, their online contact information (email address) is not used to re-contact them and is not maintained in retrievable form.

Opt-Out or Change Your Contact Information

Our site provides users the opportunity to opt-out of receiving communications from us through a special online form. You may choose to receive only specific communications or none at all. You may also update your contact information previously provided to us through another online form. You cannot remove yourself from our database, but you can prevent unwanted communication.

Questions About Our Policies

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at info@viacolorado.org.

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