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Via Hosts CASTA-Sponsored Train the Trainer Event Focused on Passenger Assistance and Safety

The Colorado Association of Transit Agencies sponsored, and Via Mobility Services hosted, a two-day Train the Trainer event on September 19 and 20. Transit representatives from the metro area, Colorado Springs, Steamboat Springs, and the Western Slope convened for the training, which focused on Passenger Assistance, Safety, and Sensitivity (PASS). It was an honor and a privilege to host this event, as it also shined a spotlight on Via. Frank Bruno, our CEO, welcomed the group and highlighted what we do and how we make a difference for people needing our services. The training emphasized best instructional techniques, assisting the elderly and people with disabilities, and safely transporting passengers, including those using mobility devices. We thank CASTA for choosing Via to host this event and look forward to doing the same again in the future.

About the Author

Esther Concha

Esther Concha is the Senior Communications and Development Specialist at Via Mobility Services, where she has dedicated over 20 years to advancing the organization’s mission through strategic storytelling, donor engagement, and community outreach. With a strong background in communications, development, and digital media, Esther plays a key role in shaping Via’s voice and vision—highlighting the impact of accessible transportation for older adults, people with disabilities, and others in need. Her work reflects a deep commitment to equity, inclusion, and the belief that mobility is essential to independence and quality of life.

View all posts by Esther Concha

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