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Maggie’s Journey With Via Mobility Services: From Driver to Advocate

For nearly 13 years, Maggie served as a driver with Via Mobility Services, helping riders reach their destinations safely. It was more than a job. It was a responsibility she carried with pride, knowing each passenger trusted her with something deeply important: their independence.

When you’re behind the wheel, you understand. You’re carrying someone’s life.

Today, Maggie is a rider herself.

After years of caring for her mother in California, Maggie returned to Colorado and settled into her own home. She later moved to an independent living community, a place where people like her want to stay active, connected, and self-sufficient. But sustaining that independence relies on something many of us take for granted: reliable transportation.

Help someone maintain their independence. Give today

“It’s about not having to ask your kids or friends for help all the time. People want support, but they don’t want to feel like a burden.”

That’s where Via Mobility Services makes a meaningful difference.

Each Thursday, Maggie coordinates a simple but meaningful routine: a group grocery trip with her neighbors. What began as a small effort has grown into something much larger. With a steady schedule and dependable service, residents can plan their week, shop for themselves, and make choices about their daily lives on their own terms.

“Now that I ride, I feel that same care coming back to me.”

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Your Support Makes Independence Possible

Maggie experiences it every week. She feels the relief of knowing a ride is coming, the comfort of a familiar routine, and the quiet confidence it brings. Neighbors ride together, shop side by side, and connect along the way.

What could feel like a chore becomes something people genuinely look forward to. It becomes a brief but meaningful moment of connection.

“It’s more than a trip. It’s a small social event.”

Sometimes, it’s the smallest gestures that leave the biggest impression.

One day, when a rider didn’t arrive at the meeting point, her driver didn’t just wait. He went inside the store to find her, making sure she was safe. Moments of care like this stay with people. They reflect a shared commitment to dignity, safety, and respect.

“That meant everything,” Maggie says.
“The drivers have heart.”

Support the moments that matter most. Give today

Having experienced Via Mobility Services as both a driver and a rider, Maggie understands what your support truly makes possible. She has seen neighbors regain access to daily life, from essential appointments to meaningful connections.

“Without this, choices become limited, and isolation grows.”

Because of you, individuals can remain independent and connected to the community around them.

“It allows people to live their lives,” she says simply.

A Growing Need and an Opportunity to Help

As the need for accessible transportation continues to grow, so does the importance of ensuring that every rider, every neighbor, every parent, and every friend can move through their community with confidence.

Your support makes that possible.

This spring, consider a gift of $35 to help ensure a neighbor has a safe, reliable ride. Together, we can expand access, strengthen connections, and support independence for those who rely on it every day.

Give today to provide a ride.

Because independence isn’t just about where you go.
It’s about how you get there, and knowing you don’t have to do it alone.

Give a Ride of Independence

Thank You!

About the Author

Esther Concha

Esther Concha is the Senior Communications and Development Specialist at Via Mobility Services, where she has dedicated over 20 years to advancing the organization’s mission through strategic storytelling, donor engagement, and community outreach. With a strong background in communications, development, and digital media, Esther plays a key role in shaping Via’s voice and vision—highlighting the impact of accessible transportation for older adults, people with disabilities, and others in need. Her work reflects a deep commitment to equity, inclusion, and the belief that mobility is essential to independence and quality of life.

View all posts by Esther Concha

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