Summary
Applying for paratransit typically involves completing an application with your local transit authority, sharing information about your mobility or access needs, and participating in a brief in-person or phone assessment if needed. Eligibility is based on whether a disability prevents you from safely using fixed-route public transportation, either all the time or under certain conditions. Once approved, paratransit offers a reliable, accessible transportation option that supports independence and daily mobility.
Paratransit services are designed to ensure equal access to transportation for people with disabilities. While the application process may feel complex at first, it follows a structured and manageable set of steps. Understanding what to expect can make the process smoother and reduce delays. With the right preparation, many applicants are approved quickly and gain access to essential transportation.
Step 1: Get and Complete the Application
Applying for paratransit starts with obtaining an application from your local transit agency. Most agencies offer applications online, by mail, or through customer service offices.
The application will ask for basic personal information and detailed questions about how your disability affects your ability to use regular buses or trains. It’s important to focus on functional challenges rather than medical diagnoses alone, clearly explaining situations where fixed-route transit is not accessible or safe.
When completing the application, be prepared to include:
- Contact and identification information
- Details about your mobility, sensory, or cognitive needs
- Information about assistive devices (wheelchairs, walkers, etc.)
- Verification from a qualified professional, if required
- Consent forms allowing the transit agency to review eligibility
Step 2: Submit Documentation and Attend an Assessment
After submitting your application, many transit agencies require additional documentation or an eligibility assessment. This step helps determine whether paratransit is needed and under what conditions.
An assessment may take place in person, over the phone, or virtually, depending on the agency. The goal is not to deny service, but to understand how you travel and what challenges you face when using standard public transportation. The goal is to understand how you travel and what challenges you experience when using public transportation
Below is a table outlining common assessment components:
| Assessment Element | What It Involves | Purpose |
| In-Person Interview | Discussion of daily travel challenges | Evaluates functional limitations |
| Mobility Evaluation | Observing walking, balance, or wheelchair use | Assesses physical accessibility needs |
| Cognitive or Sensory Review | Questions about navigation and communication | Determines need for additional support |
| Confirmation from a Qualified Provider | Healthcare provider confirmation | Supports eligibility determination |
| Conditional Eligibility | Approval for specific situations | Matches service level to actual needs |
Step 3: Receive a Decision and Begin Scheduling Rides
Once the review process is complete, the transit agency will notify you of your eligibility status. Decisions are typically provided in writing and explain whether approval is full, conditional, temporary, or not approved at this time.
If approved, you will receive instructions on how to schedule rides, including reservation timelines, service hours, and any fare information. Many agencies offer phone-based booking, online scheduling, or mobile apps to make reservations convenient.
It’s important to review all materials carefully so you understand how to use the service effectively. If you disagree with a decision, most agencies provide an appeals process that allows applicants to request reconsideration.
Applying for paratransit is an important step toward maintaining independence and reliable mobility. Give us a call at 303-444-3043 to learn more about paratransit services, application support, and accessible transportation options available in your area.
FAQ
- Who qualifies for paratransit services?
Individuals whose disabilities prevent them from safely using fixed-route public transportation may qualify. - Do I need a doctor’s note to apply for paratransit?
Many agencies require medical or professional verification, though requirements vary by location. - How long does the paratransit application process take?
Processing times vary, but decisions are often made within a few weeks after submitting all required materials. - Can I be approved for paratransit temporarily?
Yes, people with temporary mobility or accessibility needs or recovery needs may receive temporary eligibility. - What if my application is denied?
Most transit agencies offer an appeals process where applicants can request a review of the decision.
