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Via rider finds community

I felt there’s a little community on this bus that I needed to explore.

PHOTOGRAPHER: RACHEL GOMEZ

At age 68, Kati had a pulmonary embolism, an event that changed her life in a moment’s time. Unable to drive or even walk to a bus stop any longer, Kati says I felt my life was over. The hospital referred her to an organization now known as Via. I couldn’t bear asking for help, but I had no choice. How was she to get to doctor or physical therapy appointments or get food to feed herself?

I had such strong resistance to being helped and when I got on that Via bus, I would sit in the back feeling sorry for myself. One day, there was another woman riding the bus going to her church choir, who asked if she might practice her song.

While the woman sang, some kind of shift took place in me because I experienced thoughtfulness, kindness, and respect. Kati moved from the back of the bus to the front. I felt there’s a little community on this bus that I needed to explore.

Kati rode with Via for over 20 years. I needed help from Via and I got it, but I’ve still felt independent. Every single person at Via cares about my well-being she says. I feel safe. I feel cared for. And I couldn’t live the life I live without Via.

About the Author

Esther Concha

Esther Concha is the Senior Communications and Development Specialist at Via Mobility Services, where she has dedicated over 20 years to advancing the organization’s mission through strategic storytelling, donor engagement, and community outreach. With a strong background in communications, development, and digital media, Esther plays a key role in shaping Via’s voice and vision—highlighting the impact of accessible transportation for older adults, people with disabilities, and others in need. Her work reflects a deep commitment to equity, inclusion, and the belief that mobility is essential to independence and quality of life.

View all posts by Esther Concha

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