Reinstating Fares in Select Service Areas Starting September 1, 2023

Fares are required in select service areas.

Fares are required for most riders residing in the following areas:

Fares are not required for riders residing in the following areas:

Buy Fare

Fares Returning to Most Via Paratransit Service Areas

Via temporarily stopped fares during the COVID-19 pandemic when emergency grant funding was available to cover the cost of trips. Now, emergency funding has ended. And more people want to ride with Via than ever, but we already provide the maximum service possible. As a nonprofit, Via Mobility Services relies on donations, grants, and income from service contracts to fund trips for Via Paratransit riders. The average cost per trip to Via is $70.

To help meet the growing demand, Via is reinstating fares for some areas beginning September 1, 2023.

Our ultimate goal is to ensure all community members have access to vital transportation services. While these changes may affect some riders, we will continue to work tirelessly to keep our services affordable and accessible to as many people as possible. Thank you for your understanding and continued support.

Fare Information

Starting September 1, 2023, fares will be reinstated for most riders residing in select service areas. Via may have funding available to cover the cost of your fare, depending on certain eligibility factors like age or income status. To confirm your fare amount or if you qualify for a reduced fare, please call us at (303) 444-3043, Monday through Friday, from 8:00 a.m. to 4:30 p.m.

Click here to apply for a reduced fare online.

Fare Amount:

Questions & Answers

Will there be an information session?

We understand you may have questions about this change. To provide more information and answer your queries, we’re hosting an online information session on Monday, August 7, 2023, at 3:00 p.m.

You can join us online at bit.ly/via-fares or call 719-359-4580 (Meeting ID: 868 0601 4272).

Why are fares being reinstated in some areas and not others?

Grant funding from different sources helps Via provide trips. Some grant funding agreements do not allow Via to charge a fare. Via will charge riders a fare when appropriate because it helps us provide more trips.

Where can I buy fare books?

Pay Cash on the Bus

Please bring the exact fare in cash. Exact change, please. Drivers will not be able to provide change.

Buy Fare Online

Fare books sold in packs of 10 tickets will be available soon on Via’s website. You will receive a 10% discount on fare books online.

Can I use my old fare tickets?

Yes, if you have old fare tickets, you can still use them.

Can I apply for a reduced or free fare?

We know that riders may still face financial difficulties. Therefore, we encourage anyone who may find it challenging to pay the reinstated fares to apply for a reduced or free fare online.

Riders who previously qualified for a reduced fare in 2019 will continue to receive a reduced fare.

You can contact us at 303-444-3043, Monday through Friday, 8:00 a.m. to 4:30 p.m., to learn about your reduced fare eligibility.

I ride with Via to TRU PACE. Will I be charged a fare?

TRU PACE participants that have their rides scheduled through TRU PACE will not pay a fare.

Do I have other options for transportation?

Additional transportation options are available from our partners.

For other options in your area, call our Mobility Specialists at 303-444-3043, or contact the following directly:

• Access-a-Ride: Call 303-299-2960
• FlexRide: Call 303-299-6000
• DRMAC’s Getting There Guide: DRMAC-CO.org/getting-there-guide

What if I have other questions?

Please call us at 303-444-3043, Monday through Friday, 8:00 a.m. to 4:30 p.m., or email mobilityspecialist@ViaColorado.org.